Who this policy covers
This policy applies to personal information collected by ToleHouse Risk Services Pty Ltd (ABN 71 125 269 883, AFSL 341 546), trading as Supercar Insurance ("we", "us"), through this website, enquiry forms, phone calls, emails, advertising campaigns, analytics tools, and follow-up conversations about insurance products.
We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you continue beyond a website enquiry, we may give you extra privacy notices or disclosure documents for the relevant insurance service.
Information we collect
When you submit an enquiry, we collect the information you choose to provide. This includes your name, phone number, email address, estimated car value, vehicle year, vehicle make, vehicle model, and any message you add about your insurance needs.
If we speak with you after the enquiry, we may collect extra information needed to assess your needs, prepare quotes, and arrange insurance. This may include policy details, claims history, driver details, addresses, payment preferences, and other information insurers, underwriters, or broker partners require.
Our website and technology providers may also collect technical information such as your IP address, device type, browser, pages viewed, referral source, approximate location, cookies, session identifiers, and interactions with our forms and buttons.
How we use your information
We use personal information to:
- respond to your enquiry and contact you about insurance services;
- check whether our services are likely to suit your vehicle or fleet;
- prepare, compare, or arrange quotes with insurers and broker partners;
- provide customer support, claims advocacy, and policy administration;
- send service messages and follow-up communications;
- measure website performance, enquiry quality, and advertising performance;
- improve our website, forms, offers, and customer experience;
- detect spam, fraud, security risks, or misuse of our website; and
- meet legal, licensing, compliance, record-keeping, and dispute obligations.
Service providers, analytics and advertising tools
We use these providers to run this website and handle enquiries:
- GoHighLevel (LeadConnector): our customer relationship management system. Enquiries and applications submitted through our forms are stored there so our team can follow up. Its website tracking script also records pages visited and links visits to an enquiry once you submit a form.
- Resend: delivers form submissions to our team by email.
- Vercel: hosts this website and processes form submissions.
- Google Analytics, Google Tag Manager and Google Ads: measure website traffic, enquiries and advertising performance.
- Meta Pixel: measures page views, conversions and advertising performance on Facebook and Instagram, and may be used to build advertising audiences and show ads to people who have visited our website.
If we start using other analytics or advertising tools, we will update this list.
These tools may place or read cookies and similar technologies on your device. They may collect technical and usage information, including pages visited, browser and device details, approximate location, referral source, button clicks, form events, and identifiers assigned by the tool provider.
You can control cookies through your browser settings. You can also use platform controls from providers such as Meta and Google to manage personalised advertising and analytics preferences.
Who we share information with
We share information when needed to provide our services, operate the website, or meet our obligations. Recipients may include insurers, underwriters, broker partners, AFSL licensees, claims providers, compliance advisers, IT providers, email delivery services, website hosts, analytics providers, advertising platforms, and professional advisers.
We do not sell your enquiry information. Some providers may process or store information outside Australia, including in the United States, Europe, and other locations where their systems or support teams operate.
How we store and protect information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes using trusted service providers, restricted access, secure systems, and operational controls.
No website, email system, or online service is completely secure. Please avoid sending highly sensitive information through the website form unless we ask for it and provide a suitable method.
How long we keep information
We keep personal information for as long as needed for the purpose it was collected, including to respond to your enquiry, provide services, maintain business records, resolve disputes, and meet legal, licensing, insurance, tax, and compliance requirements.
When information is no longer needed, we take reasonable steps to delete it, de-identify it, or securely archive it.
Your rights
You can ask us to access or correct personal information we hold about you. You can also ask us to delete information, stop marketing communications, or explain how we handled your information.
We may need to verify your identity before actioning a request. In some cases, we may need to keep information for legal, compliance, dispute, insurance, or record-keeping reasons.
Marketing communications
If you enquire with us, we may contact you about your enquiry, related insurance services, and relevant updates. You can opt out of marketing communications at any time. We may still send service or administration messages where needed.
Questions or complaints
To ask about this policy, request access or correction, or make a privacy complaint, contact us by email at courtney@supercarinsurance.com.au, by phone on 0428 102 565, or by post to the Privacy Officer, Supercar Insurance, Santos Place, Level 27, 32 Turbot Street, Brisbane City QLD 4000.
We will acknowledge privacy complaints promptly and aim to respond within 30 days. See our Complaints page for our full process. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.